Bank's Online Promise
Bank's Vacuum guarantees your satisfaction. Rest assured. Our team of vacuum experts understand you have a choice as to where you do business and we don't take your trust in us for granted. We promise to do whatever it takes to provide you with the best local and online vacuum cleaner buying experience in the industry. Here are just a few ways how we do it:
Bank's Vacuum is committed to offering the lowest prices both locally and on the internet. See our unique online "Price Shopper" tool and our famous in-store "Price Shopper" kiosks. We promise to beat or match the price and shipping method of any authorized online and local store. It's what we've been doing since 1956. We appreciate your business and we're willing to earn it.
30-Day Easy Return or Exchange
We understand that sometimes when you actually get your hands on your online purchase, it's not exactly what you expected. No problem. We promise to exchange your purchase within 30 days from the day it was delivered. Simply give us a call and we'll help you choose something that better fits your needs. If you prefer to return your purchase, we promise a full refund within 30 days from the day it was delivered. There are no hidden or restocking fees. You'll receive a 100% refund.
Worry Free Warranty Support
We stand behind our products. We promise worry free warranty support for the length of the manufacturer's written warranty, plus whatever additional phone support you need after the warranty period. If you experience a problem with any product bought from us, simply call 888-BanksVac to talk with one of our polite, patient and Factory Authorized repair technicians. The Bank's team of vacuum experts will trouble shoot and identify the problem with you over the phone. We will then send you the items covered under warranty free of charge. If a repair is required, we promise to send UPS to your home to pick-up the item, repair it under warranty, and ship it back to you...all at no charge. All you have to do is box it up. We take care of the rest.
*Please note that per all manufacturer's warranty policies, water and drywall damaged units and units with blockages caused by oversized objects are not covered under warranty.
Same Day Shipping on In-Stock Items
We promise and deliver same day shipping on orders received and processed by 2 p.m. Eastern Time Monday through Friday unless otherwise noted.
We promise and deliver Free UPS Next Day Air Shipping on all Miele, Sebo and many more vacuum products within the continental US.
We promise and deliveer Free Ground Shipping on all other orders OVER $50 within the contiguous U.S. For orders of $50 or less within the contiguous U.S., a charge of $4.99 applies. For shipping charges to Alaska and Hawaii, please call us toll-free at 888-BanksVac.
Friendly Expert Advice
Yes, we now have many store locations across the country and we are getting bigger. But we are also committed to getting better. That's why we encourage you to contact our vacuum experts with your suggestions, questions and any help you may need before, after or while you shop with us. It's easy. Just drop us an email, use our live chat, or call us toll-free at 888-BanksVac. Let's talk vacuums. It's what we've been doing since 1956.