The Bank's Vacuum team of Vacuum Experts are "Factory Authorized and Trained" by the manufacturers to explain, demonstrate, sell, service, and perform warranty repairs on just about every vacuum brand on the market. This factory training, plus our long term personal relationships with the people that lead these brands, truly benefits our customers. We're simply more up-to-date and more qualified to answer questions and make recommendations because we receive this continuous training and communication. Yes, we really know this stuff!